Refund policy
Last updated: October 8, 2026
We want you to love every piece you order from LoftModern. Because most of our furniture, lighting and decor ships directly from the manufacturer or is made to order, all sales are final. We do not accept returns or exchanges for change of mind, color, size or fit, so please review the product details, dimensions and finishes before you order. If you have any questions, contact us first and we will gladly help.
Damaged, defective or incorrect items
If your order arrives damaged, defective, or is not the item you ordered, we will make it right at no cost to you:
- Inspect on delivery. If the box is visibly damaged, note it on the carrier's delivery receipt, or refuse the delivery.
- Report it within 2 days of delivery by emailing info@loftmodern.com or calling (866) 817-1878.
- Include the recipient's full name, your order number, and photos showing the damage or the incorrect item, plus the box and packaging.
- Keep all original packaging until your claim is resolved.
Once we receive your claim, we will send you instructions and arrange a replacement, a replacement part, or a repair. If a replacement is not available, we will issue a refund to your original payment method. Refunds are processed within 1 to 2 weeks after the manufacturer receives the returned item. There is no return shipping cost to you for damaged, defective or incorrect items.
Items that cannot be returned or cancelled
- Made-to-order, custom and special-order items cannot be cancelled once the order has been placed with the manufacturer.
- Items that have been installed or assembled cannot be returned, except for manufacturing defects reported within 2 days of delivery.
Questions
Email info@loftmodern.com, call (866) 817-1878, or use our contact form. See also our Shipping Info and Terms of Use.
LoftModern, a division of Modern Design Center, Inc., 337 N Vineyard Ave, Ontario, CA 91764, USA